Cookies

1. WHAT ARE COOKIES?

Cookies are small text files of letters and numbers that a website puts on your computer or other electronic devices. Cookies are designed to assist a computer or device to remember something you have done within that website e.g. recognise if you have visited our Website in the past, remember if you have logged in to your account, or which buttons you have clicked on.

2. WHY DOES cleanova USE COOKIES?

Like most websites, we use cookies on our Website to distinguish you from other visitors, allow you to navigate between pages more efficiently, remember your preferences and allow you to log in more easily. The use of cookies enables certain functionality, analyses user interaction and generally improves your overall browsing experience.To make full use of the Website, cookies need to be enabled on your browser. If you reject or disable cookies, you may experience reduced functionality or certain features may not work. If you choose not to allow cookies you will still be able to browse our Website, however your experience may not be as beneficial as if you have cookies enabled. Please see Section 6 (How do I turn off cookies?) below if you wish to turn off cookies.

3. WHEN DOES cleanova USE COOKIES?

Unless you have adjusted your browser settings (where possible) to limit the use of cookies, a cookie will be issued as soon as you visit our Website. If you have limited cookie use, then please note that some of the functionality on our Website may not be available to you.Please also be aware that not all cookies on our Website are set by us. We work with third party suppliers who may also set cookies on our Website, such as Google. These third-party suppliers are responsible for the cookies they set on our site. If you want further information, please go to the website for the relevant third party. You will find additional information below.

4.WHAT COOKIES DO WE USE?

We use three different categories of cookies:

  • Strictly necessary cookies. These enable core Website functionality. Without these cookies, the Website cannot be used properly.
  • Performance Cookies. These are used to understand how users interact with the Website. Such cookies cannot identify a certain user.
  • Functionality Cookies. These are used to remember visitor information such as timezone and language.
5. OUR USE OF GOOGLE ANALYTICS

To understand how our Website is being used, we utilise Google Analytics. This helps us to determine where and how we can make improvements. Such usage requires us to pass on to Google your IP address so that Google can prepare site usage reports on our behalf. Note, Google may share this information with other Google services and use the data to contextualise and personalise its own advertising network. You can read Google’s privacy policy here.

6. HOW DO I TURN OFF COOKIES?

You may need to refresh your page for your settings to take effect. Alternatively, most web browsers allow some control of most cookies through the browser settings, usually through the ‘help’ menu. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org. Find out how to manage cookies on popular browsers:• Google Chrome• Microsoft Edge• Mozilla Firefox• Microsoft Internet Explorer• Opera• Apple Safari. To find information relating to other browsers, visit the browser developer’s website. To opt out of being tracked by Google Analytics across all websites, click here.

7. CHANGES TO THIS POLICY

We may update this policy from time to time and will post any changes on the Website. You should check back occasionally and read through it again. For your information, this policy was last updated 2 October 2023.

8. CONTACTING US

If you have any questions about cookies or this policy, you can email us at info@cleanova.com or write to us at 5 Cromwell Place, South Kensington, London, SW7 2JE.